vape77 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by vape77, an online betting platform operating under an international licence. This document explains how we collect, store, use, disclose and protect your personal information when you use our website, application or services.

This Policy applies to all vape77 users who have registered an account, who are in the process of registering, or who are simply browsing our website without an account. By continuing to use our platform after the effective date stated above, you acknowledge that you have accepted the terms of this Privacy Policy.

vape77 complies with recognised international data protection standards. We regard privacy not merely as a legal obligation, but as part of the trust you place in us. This Policy may be updated from time to time, and any material changes will be communicated to you by email or through a notice on the website.

2. Personal Information We Collect

In operating our platform, vape77 needs to collect several categories of personal information. This collection is done directly from you during the registration process, use of services, or through interactions with our customer support.

Account Registration Information

• Full name as shown on your identity card (MyKad)
• Date of birth (for minimum age verification of 21 years)
• Identity card or passport number
• Active email address
• Mobile phone number
• Password stored using secure encryption

Financial and Payment Information

• Bank account number for transactions via FPX or online banking
• E-wallet details such as Touch 'n Go eWallet, DuitNow and ShopeePay
• Crypto wallet address for USDT, BTC or ETH transactions
• Deposit and withdrawal records

Technical and Usage Information

• IP address and general location information based on IP
• Device type, operating system and web browser
• Game history and betting activity
• Login and logout time logs
• Cookie and browsing session data

3. How We Use Your Information

vape77 uses the personal information collected for legitimate and specific purposes only. We do not use your data for purposes beyond the scope below without notifying you or obtaining your consent.

Account Management and Services

Your information is used to create and manage your vape77 account, process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, and provide access to online slots, live casino, sports betting and other games on our platform.

Identity Verification and Compliance

As a platform operating under an international licence, we are required to verify user identities to ensure all players are aged 21 and above, prevent fraud and money laundering, and comply with KYC (Know Your Customer) requirements as prescribed.

Communication and Customer Support

Your email and mobile phone number are used to send important account-related notices, provide 24/7 customer support via live chat and email, and inform you about relevant promotions or policy updates.

Security and Fraud Prevention

Technical information such as IP addresses and device data is used to detect unusual activity, prevent unauthorised logins, and protect the overall integrity of the vape77 platform.

4. Sharing Information with Third Parties

vape77 does not sell, rent or trade your personal information to any third party for commercial purposes. However, there are limited situations where data sharing may occur:

Payment Service Providers

To process your financial transactions, the required payment details are shared with approved payment gateway providers. All such providers are bound by confidentiality agreements and the same security standards as we uphold.

Game Software Providers

Minimum required information may be shared with game developers that work with vape77 to allow game functions to operate correctly. This sharing is limited strictly to data that is technically necessary.

Legal Requirements and Authorities

vape77 may be required to disclose user information to competent authorities where there is a valid court order, a financial crime investigation requirement, or licensing compliance obligations that are legally binding on us.

5. Use of Cookies and Tracking Technologies

vape77 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Necessary Cookies

These cookies are required for the basic functions of the vape77 website, including login session authentication, language preference management, and basic platform security. Necessary cookies cannot be disabled as they determine whether the website functions correctly.

Analytical Cookies

We use aggregated analytics data to understand how users interact with our platform, which pages are most frequently visited, and where users encounter technical issues. This information is used for the continuous improvement of the vape77 platform.

Cookie Controls

You can manage cookie settings through your web browser. However, disabling necessary cookies may affect certain functions such as the ability to log in to your vape77 account. For more information on managing cookies, please contact our customer support.

6. Your Rights as a User

As the owner of your personal data, vape77 recognises and respects the following rights, which you may exercise at any time:

• Right of Access: You may request a copy of all personal information we hold about you.
• Right to Rectification: If any of your information is inaccurate or out of date, you may request that we update it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal record-keeping obligations.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain situations.
• Right to Object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.

To exercise any of the rights above, please contact vape77 customer support via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention Period

vape77 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws governing our operations.

Generally, active account records are retained for the duration your account remains active plus the period required for legal compliance. Financial transaction records are retained in accordance with the licensing compliance requirements imposed on our platform. After this period, your data will be securely deleted or anonymised.

If you close your vape77 account, your personal data will be retained for the minimum period required by applicable gambling and financial laws before being permanently deleted.

8. Technical Security Measures

vape77 implements various technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure.

• 256-bit SSL/TLS encryption for all data communications
• Password storage using strong hashing methods
• Two-factor authentication (2FA) system for account login
• Continuous security monitoring 24 hours a day
• Regular penetration testing by independent security experts
• Network segregation between frontend systems and databases
• Documented security incident response procedures

While we take all reasonable steps to protect your data, no security system is completely impenetrable. Should a security breach occur that affects your data, we are committed to notifying you within the prescribed timeframe.

9. Changes to This Privacy Policy

vape77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes will be communicated to you through a clear notice on the vape77 website or via email to the address registered in your account.

The "effective" date at the top of this document shows when this Privacy Policy was last updated. Continued use of the vape77 platform after the amendment date is considered your acceptance of the updated Privacy Policy.

We encourage you to review this page from time to time to stay informed about how we handle your personal information.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how vape77 handles your personal information, please contact our team through the following channels:

• Live Chat 24/7: Available directly on the vape77 website — real-time response
• Email: [email protected] — for written enquiries and data rights requests

Our support is available in Malay and English, 24 hours a day, 7 days a week. Our team will make every effort to address each privacy-related enquiry promptly and with full attention.